Turn your property into a higher income short let, without the day to day hassle.

There is no single uplift that applies to every property.

Your potential income depends on location, property type, nightly rate, occupancy, seasonality, operating costs and any restrictions on short letting. Our free valuation compares the likely owner income with a realistic AST alternative so you can assess the opportunity properly.

Houseward manages listing setup, pricing, booking enquiries, guest communication, cleaning coordination, linen, routine supplies, maintenance coordination and ongoing performance oversight.

Your proposal will clearly explain what is included, what is charged separately and what requires your approval.

We review the information available through the booking platform, including the guest’s profile, previous reviews, party size and reason for staying.

We communicate the property rules before arrival and investigate booking details that appear inconsistent or higher risk. Houseward may decline a booking where we do not feel it is appropriate for the property.

We coordinate professional cleaning and linen between bookings, using an agreed changeover checklist to maintain consistent standards.

Cleaners are also asked to report damage, missing items or maintenance concerns so they can be dealt with promptly.

We assess the issue, coordinate an appropriate contractor and update you on the recommended action.

We agree a spending limit with you in advance. Routine repairs below that amount can be handled without delay, while larger non-emergency costs are approved with you first.

We document the issue, gather the available evidence and pursue the appropriate platform or guest resolution process.

Owners should maintain suitable buildings, contents and short-let insurance. Platform protection should not be treated as a replacement for appropriate insurance cover.

Our target is to respond to routine messages within 10 minutes during 8:00 AM to 8:00 PM.

Urgent incidents follow a separate escalation process. Before appointing us, we explain what is considered an emergency, how it will be handled and when you will be contacted.

You receive a monthly statement covering booking income, occupancy, operating costs and any maintenance expenditure.

We also explain what is affecting performance and where changes to pricing, availability or the property itself may improve results.

Yes. Subject to existing bookings, dates can be blocked when you want to use the property or make it unavailable.

We will discuss how much notice is needed and whether personal use may affect income during particularly valuable booking periods.

No. The position can depend on the location, local planning requirements, mortgage terms, lease conditions, building rules and insurance arrangements.

For example, whole-home short letting in Greater London is normally restricted to 90 nights in a calendar year unless the appropriate planning permission is in place.

We identify obvious concerns during the suitability review, but owners remain responsible for obtaining any necessary legal, planning, mortgage, freeholder and insurance approvals.

A typical property can be prepared and launched within 2-4 weeks, depending on its current condition, photography, access arrangements and whether any furnishing, maintenance or compliance work is required.

You receive a launch plan with the main actions and target dates before work begins.

Our fee reflects the property, expected level of management and services required.

You receive a clear proposal showing the management fee, likely operating costs and any one-off setup charges before making a commitment. There are no additional services added without your agreement.

We will tell you.

The initial valuation is intended to establish whether there is a credible opportunity, not to persuade every owner to proceed. Where the likely income, restrictions or operating requirements do not make sense, we will explain why.